Last Updated: 15 December 2025

Every item is made to order to reduce waste and maintain consistent quality.
Production time is separate from delivery time.

• Printify partners typically produce orders within 2–5 business days

• Printful partners typically produce orders within 2–7 business days

You will receive a tracking link by email as soon as your parcel leaves the facility.

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Fulfilment Locations

Orders are produced and shipped by our global print partners.
Our correspondence address is:

Motiv8 Collections Ltd
116 Fernhill, Mountain Ash, CF45 3EF, United Kingdom

This is not a shipping or returns facility.
Parcels do not dispatch from this address.

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Delivery Time Estimates (After Dispatch)

These windows reflect typical carrier performance:

Delays may occur during weekends, holidays, customs inspections, remote-area delivery, adverse weather, or carrier disruptions.
Some destinations may be temporarily unavailable; contact support if you’re unsure.

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Free Shipping

We offer free standard worldwide shipping on all products, including canvases and framed wall art.

• No minimum order value

• No regional thresholds

• No exclusions

Express options, where available, may carry an additional cost.

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Canvas and Wall Art Shipping

Canvases and framed pieces are always shipped separately for protection and may arrive in multiple parcels.

They now ship free of charge, matching our global free-shipping policy.

Packaging includes reinforced protective materials to ensure artwork arrives safely.

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Customs, Duties & VAT

United Kingdom & European Union

VAT is included in the price.

Outside the UK/EU

We collect duties and import taxes at checkout (DDP) for eligible destinations.
This means:

• No surprise fees at delivery

• Faster customs clearance

• A transparent total price at checkout

If your region is not yet supported for DDP collection, your local customs authority may charge taxes upon arrival.

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Split Shipments

Your order may arrive in multiple parcels if:

• Items are produced in different facilities

• Canvases/artwork require specialised packaging

• Logistics require a separate dispatch

Each parcel will receive its own tracking link.

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Address Accuracy

Please ensure your shipping address is correct at checkout.

We cannot replace or refund orders delayed or lost due to:

• Incorrect or incomplete addresses

• Undeliverable addresses

• Missing unit/flat/apartment information

Redelivery fees may apply if the carrier returns a parcel due to address issues.

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Lost, Delayed, or Incorrect Orders

If your parcel has not arrived by the end of the estimated window, or arrives damaged or incorrect, contact us within 7 days of the expected delivery date:

📧 support@motiv8collections.co.uk

Include:

• Your order number

• A brief description of the issue

• Relevant photos, if applicable

We will investigate with the carrier and resolve the issue promptly.

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Returns & Exchanges

We do not offer direct exchanges because most items are made to order.
If you need a different size or style:

1. Follow our Returns & Refund Policy

2. Place a new order once your refund is approved

Full details: Returns & Refund Policy — Motiv8 Collections Ltd

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Sizing and Fit

To reduce delays and unnecessary returns:

• Each product page includes a specific sizing table

• Measure yourself before ordering

• Use our Size Guide for measurement instructions and conversions

If unsure, email us for personalised sizing help before purchasing.

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Refund of Shipping Fees

Shipping is free worldwide.
Express upgrades (if chosen) are non-refundable once an order has been fulfilled, unless:

• We sent a damaged, defective, or incorrect item

• You exercise a statutory right requiring a refund of standard delivery